The Smithsonian Visitor Journey: A Four-Season Survey of Visitors' Experiences Across Fifteen of the Smithsonian's Museums and its ZooSmithsonian Institution64
Bitar, Samir. 2017. The Smithsonian Visitor Journey: A Four-Season Survey of Visitors' Experiences Across Fifteen of the Smithsonian's Museums and its Zoo, Di Giovanni, Alex, Watriss, Whitney, Wilkening, Susie, and BDRC Americas, Inc, editors. Washington, DC: Smithsonian Institution.